• What is Online Banking?

  AL-Janoob Islamic Bank Online Banking is a convenient way to access your accounts 24 hours a day, 7 days a week from anywhere you can connect to the internet.

• What can I do with Online Banking?

  You can access your checking your accounts, review account activity, transfer between accounts, and order checks. Open sub account.stercard Identity Check screen will appear, asking you to enter the one-time passcode we sent you by SMS Message, which will be used to verify your identity, in order for your purchase to be processed. When you enter your one-time passcode, you are accepting our Mastercard Identity Check Terms of Service.

• How do the balances shown online compare to the bank computer balances?

  AL-Janoob Islamic Bank uses “Real Time Access” for your balance information. This means that the balance you see at home is exactly what the balance shows at the bank.

• How much does Online Banking cost?

  The service is free for our customers.

• Is Online Banking private and secure?

  Yes it is.AL-Janoob Islamic Bank has incorporated state-of-the-art security into its Online Banking to ensure both privacy and security. We require passwords, data encryption, firewalls, and internal security procedures.

• What is Data Encryption?

  128-bit electronic data encryption provides privacy for the data flowing between your computer and the bank’s online server.

• • What is a Firewall?

  Our computer systems are protected by a system of filtering routers and firewalls, which create a protective shield between the internet and the internal network of AL-Janoob Islamic Bank . We use several layers of technology to ensure that your internet transactions are secure and tamper proof.

• What can I do to protect myself?

  Your Login Access ID and Password provide one of the most important security features for Online Banking. Change your password frequently to help prevent unauthorized online access to your accounts. Other security tips: • Keep your web browser software up to date to take advantage of the latest security enhancements. • Take precautions to keep your computers free from viruses that might be used to capture password keystrokes or send information from your hard drive. • Please be careful where you choose to do your Online Banking and what you do with your transaction data. DO NOT use coffee shop internet hook-ups or rented computers. Computers can be configured to capture confidential information from unsuspecting internet users. • If you get an unexpected web page asking you for your credit card, password, or account information, DO NOT disclose this information. • DO NOT share external hard drives that contain confidential information even if you think you have erased the information. • Shred printouts of your account information before discarding them.

• What should I do in case I forgot the password or enter the password several times?

  In case you forgot the password or tried to enter the password five attempts, the account will be blocked, so you can contact any branch of AL-Janoob Islamic Bank or call and speak with any of our customer service representative and you should answer several questions about your identity and you will receive an SMS on your phone contain one time password to renew the password.

• What equipment do I need?

  To access Online Banking you need internet access and Internet Explorer with a version of 9 or higher or any other Browser that supports 128-bit encryption.

• What if the system is unavailable?

  If the Online Banking system is unavailable, you can contact any Branch of AL-Janoob Islamic Bank office listed on our website or call the customer services and speak with any of our customer service representatives.

• How do I get started?

  If you have an account with AL-Janoob Islamic Bank, please visit any branch of AL-Janoob Islamic Bank to get an Online Banking Service Application.